Made Especially for You

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Every JoJones piece is individually made to order according to your chosen specifications, such as size, measurements and colour. Personalised embroidery is also available as an option.

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I do not keep finished products in stock, so please check your selections and measurements carefully before placing your order.

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Production Time

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Please allow approximately 5–14 business days for your order to be made before shipping.

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If there is an unexpected delay, I will contact you.

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Shipping

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I ship worldwide from Poland using the postal service, DHL, DPD or FedEx, depending on the destination. Available shipping options and costs are shown at checkout.

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For deliveries outside the European Union, customs duties, taxes or import fees may apply. These are determined by the destination country and, where applicable, are the responsibility of the recipient.

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Cancellations, Returns & Exchanges

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As JoJones pieces are individually made according to your chosen specifications, orders cannot normally be cancelled or changed once placed.

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Because each item is made to your individual specifications or clearly personalised, it falls within the applicable legal exception to the right of withdrawal. For this reason, I do not accept returns or exchanges due to a change of mind.

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This does not affect your statutory rights if your item is faulty or does not conform to your order.

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Problems with Your Order

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If something is wrong with your order, please contact me at jojonesenfant@gmail.com. I will always do my best to resolve the issue in accordance with your applicable consumer rights.